Once an order has been shipped, you will receive a shipping confirmation with a tracking number. If you do not receive a tracking number, please check your spam folder before emailing us
Please note that for international orders the recipient is responsible for any customs duties or taxes that may be imposed by their country. We are not responsible for any customs fees, delays, or seizures. Thank you for your understanding.
All returns must be made within 14 days of receiving your order. To initiate the return we can provide a pre-paid label which will be deducted from your refund. Please email us or send your items in their original packaging with receipt to the following address:
A CONSTRUCT LLC
1725 MAPLE AVE
LOS ANGELES, CA
Allow about 7-10 business days for processing returns. Once it comes in, we will grant a refund in full excluding original and return shipping costs. Please see sale return policy below.
All exchanges must be made within 14 days of receiving your order. Please email us your order number, the items you're returning, and the item you'd like in exchange. Domestic exchange costs can only be covered once. We cannot cover return or exchange shipping costs for international orders.
Items that have been used are ineligible for return or exchange. If it is worn or damaged we can either have it shipped back to you for a $10 fee, or you may forfeit the refund/exchange.
Discounted items marked as final sale and sample sale purchases cannot be returned or exchanged. Items purchased during a limited-time promotion may be returned unworn, undamaged, and in original packaging for store credit or exchange only. We cannot apply discounts after a purchase is made, and discounts cannot be combined.
LOST OR STOLEN PACKAGES
In many cases, packages marked as delivered but not received are a tracking error and the shipment will arrive within the week. We can ensure your purchase during transit until it is marked as delivered. From there, we suggest contacting the shipping carrier for support. We are not liable for lost or stolen packages. Orders marked as delivered may not be refunded or replaced.
If an item is returned to us because of an incomplete/incorrect address and it needs to be reshipped, we charge a $10 reshipping fee for domestic orders, and $20 for international orders. We can otherwise process a refund minus shipping costs. Please ship your item to a safe and reliable location.
In the event of a damaged or defective item, please email us with your order number and an attached image of the damage. Replacements, store credit, or refunds may be issued on a case-by-case basis.